Swansea University

Photo of Richard Roberts

Contact:

e: R.C.Roberts@swansea.ac.uk

Richard Roberts
Computer Science
Fourth Floor
Faraday Tower
Swansea University
Swansea
SA2 8PP
UK

Richard Roberts

PhD Student in Computer Science

MSc (Distinction) Computer Science (Swansea University)

BSc (2:1) Business Management (Marketing) (Swansea University)

Summary

My academic interests are:

PhD work

Visualizing Customer Journeys Through the Call Centre Landscape

My PhD project is the visualising of a customer's journey through the call centre landscape. My supervisors are Dr. Robert Laramee and Dr. Rita Borgo.

Publications

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